Job Summary:  

Foreclosure Prevention Advocate Assistants (FPAA) work directly with Cleveland FPAs and ESOP homeowners to secure all necessary information and documentation to effect a complete file for a “workout.”  FPAAs are often the first point of contact to ESOP homeowners, and frequently act as a liaison between ESOP FPAs, ESOP homeowners, and ESOP Satellite FPAs.

Summary of Essential Job Functions:

1. Must be able to sit for extended periods of time
2. Ability to work extended hours/ weekends when needed (rare)
3. Must have experience with Microsoft Windows  XP, and Microsoft Office, especially Excel
4. Must be a team player, willing to assist other team members tasks
5. Must have ability to work with little supervision
6. Must have good verbal and written communication skills / phone skills
7. Must be organized and have good time management
8. Knowledge of home mortgage process and lending practices preferred

• Retrieve intake documents via email, postal mail or fax.
• Assemble file documents in specified order and review file for essential information.
• Initiate follow up with Satellite FPA or homeowners if additional information needed.
• Create new files in HCO database by  completing Contact Information and Summary tabs
• Forward to credit reporting staff person
• Assist with document printing, sorting when needed
• Monitor Microsoft Outlook for incoming files from Satellite Offices and other sources
• Answer incoming phone calls and return homeowner calls
• Enter data into HCO and/or Restoring Stability databases at times of high volume
• Schedule homeowners for intakes, as necessary
• Any other duties assigned, not listed above

Minimum Requirements

• Exceptional communication skills both orally and in writing
• Must excel at working independently and as part of a larger, coordinated effort
• Must be proficient with complete Microsoft Office software package and be comfortable communicating, primarily by email
• Experience leading individuals in a fast paced, high stakes environment
• Federal, state, and foundation grant funding compliance and reporting experience is a plus
• Reliable transportation to and from work
• Prior clerical experience is strongly desired, preferably in a related field

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Additional Information

ESOP IS AN EQUAL OPPORTUNITY EMPLOYER THAT DOES NOT DISCRIMINATE ON THE BASIS OF AGE, GENDER, GENETIC INFORMATION, RACE, NATIONAL ORIGIN, PHYSICAL DISABILITY, RELIGION OR SEXUAL ORIENTATION